Privacy Policy
At Southside Diabetes & Integrated Care, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable privacy laws.
- We may collect the following types of information from you:
- Name, address, phone number, email address, and date of birth.
Health Information
- Medical history, diagnoses, treatment plans, lab results, medications, and notes from consultations.
Billing Information
- Insurance details, payment history, credit/debit card information, and billing records.
Technical Information
- Data automatically collected when you visit our website, such as cookies, browser type, device information, and IP address (used only for analytics and site performance).
How We Use Your Information
- To provide medical treatment and manage your care.
- To verify insurance and process billing or payment transactions.
- To schedule, confirm, or follow up on appointments.
- To communicate test results, reminders, and health updates
- To comply with legal and regulatory healthcare obligations.
- To improve our operations, website experience, and patient services.
3. How We Share Your Information
Your information may only be shared under the following circumstances:
- With your consent - for referrals or coordination of care with other providers.
- With insurance companies - for claim processing and coverage verification.
- With business associates - such as laboratories, billing companies, or EHR providers who assist us in operations (all bound by confidentiality agreements).
- As required by law - such as compliance with court orders or government regulations.
We will never sell, rent, or trade your personal or health information to any third parties.
4. Data Protection & Security
We maintain administrative, technical, and physical safeguards to ensure the confidentiality and security of your protected health information (PHI).
These include:
- Secure servers and encrypted storage.
- Restricted staff access to sensitive information.
- Regular security audits and compliance checks.
Despite our best efforts, no system is completely immune to risk. If a data breach occurs, we will notify affected patients in accordance with HIPAA and state law.
- Access: You may request a copy of your medical records.
- Correction: You may request corrections to inaccurate or incomplete information.
- Restrictions: You may request limits on how your information is used or shared.
- Accounting: You may request a list of disclosures made from your medical records.
- Confidential Communication: You can request we contact you through specific means (e.g., phone or email).
All requests must be made in writing and will be processed in compliance with federal guidelines.
We retain your medical and billing records for the time required by federal and state law. After this period, records are securely destroyed in accordance with privacy regulations.
Our website may use cookies to enhance your browsing experience, analyze traffic, and improve functionality. You can choose to disable cookies in your browser settings; however, some website features may not function properly as a result.
Southside Diabetes & Integrated Care reserves the right to modify this Privacy Policy at any time. Any updates will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes your acceptance of any changes.
If you have questions, concerns, or requests regarding your privacy or this policy, please contact us:
Southside Diabetes & Integrated Care
1337 Armory Drive
Franklin, VA 23851
Hours:
Tues – Fri: 8:00 AM – 5:00 PM
Sat, Sun & Mon: Closed
